Customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. If you are not satisfied with your purchase, you can return or exchange your purchase within 15 days of receipt as long as the product is returned in new, unused, and resalable condition and inside its original packaging. As a convenience, orders placed between November 1st and December 25th will have the return guarantee extended to January 10th. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit our customers for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to their specific request. If you plan on returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you return a product that was given to you as a gift, you may receive an in-store credit. The in-store credit will be valid for only 6 months from the date of return.